Terms of Service
Clear Communication: Ensure you have a solid idea of what you want, as vague concepts can lead to misunderstandings. The idea is going to be 100% yours. While minor changes are allowed, constant unnecessary requests for changes may result in a refund. Frequent modifications can also slow down the completion process.
2D Image vs. 3D Mesh: Please note, translating a 2D image to a 3D mesh in Second Life may result in differences. Some elements may not replicate precisely due to limitations. This issue is specific to Second Life and beyond my responsibility. Balancing detail and prim count is challenging, nearly impossible.
Concept Requirement: Groups like Greek organizations need a specific concept, not AI concepts as the primary idea. I can assist if you lack one or refer you to someone else. Clear concepts are crucial for custom orders to avoid delays.
Payment Terms: Half of the total order amount is required upfront to initiate work on your order or full payment upfront. The remaining half must be paid upon proof of completion, demonstrated through a screenshot or video clip within Second Life. Once work has commenced on your order, full refunds are not available. If you cancel after work has started but before completion, you may receive a 35% refund of the total if it was given upfront or half if it was given upfront. Refunds are not applicable once the order is completed and delivered. A full refund is only possible if work on your order has not yet begun. YOU DO NOT NEED TO PAY YET IF YOU ARE ON THE WAIT LIST ONLY WHEN I GET TO YOUR ORDER.
Timelines and Updates: Your custom order's progress will be updated periodically through videos and pictures from the virtual world and Blender. While I aim to complete orders within 5 to 30 business days of payment, timelines may vary due to design complexity. Please note that orders with multiple meshes might take longer, but I'll strive to finish sooner if possible. Please take note that animations is more tedious and time consuming than creating mesh and poses. The time frame may take more than 30 business days if you are requesting a long duration animation. As for now my guess on animations may not be accurate when you want a time frame, I suggest not requesting it for a short notice date. Your patience is appreciated as there are clients ahead and before your order always. There is a wait list where I am unable to edit the order of who comes first and last. So please fill out details properly and submit your order as soon as possible.
Real-Life Priorities: Please be considerate of the fact that I have real-life commitments that take precedence. I am only one person. I will do my best to complete your order promptly.
No Rush Orders: I do not accept last-minute or rush orders. Planning ahead ensures quality work and avoids compromising the outcome.
Avoid Rushing: While I understand your excitement about your order, kindly refrain from asking for completion time updates. Continuously asking for updates can be discouraging and may hinder the ability to deliver my best work.
Customization Options: Your custom item will be provided in either COPY/MOD/TRANS or COPY/TRANS FULL PERM permissions. You can scale or unlink mesh pieces as needed and add or remove scripts. For poses, you can utilize them on furniture or gestures. You can also have the upload file.
Non-Resale Guarantee: Rest assured that we will not resell your custom item on Second Life. Unless you refuse to pay the remainder of your order.
Respectful Communication: I value respectful and open communication. Please do not assume annoyance or aggravation on my part. I may ask many questions to ensure I fully understand your requirements. Don't hesitate to provide all the details you want for your custom item, as I cannot read minds.
Written Details Only: To avoid any miscommunication, please refrain from sending details through voice, text, or in-world conversations & not providing the same information on the form. All necessary information mentioned must be included in the provided form. This ensures a smooth process without interrupting the workflow.
You are Responsible: Ark Customs hereby disclaims any responsibility for conflicts or disagreements arising between individuals or groups regarding the design of a custom mesh. Our sole obligation is to create the specified mesh for the client who has commissioned our services.